Researched the three chains of warehouse style stores to figure which would be the best deal. Went to the sams club website which stated I would be allowed to obtain a one day pass with a surcharge. I needed something specific but was interested in obtaining a membership to knee of the three clubs. After driving the 25 miles to get to the club I was told that I had to come with a printout of the actual day pass. I tried to tell the employee that the website stated I did not need to bring a pass but visit the customer service desk and would receive one. I was ready total pay whatever surcharge I needed to pay. After speaking to a second person at customer service and told that " they ran out of day passes", that quickly changed to needing to bring in the day pass and "not handing out day passes". I went less than a half mile to BJs who had the option to deduct any surcharge from the cost of items purchased from the cost of the membership. I can't say I am shocked given that Sams club and Walmart are one ands the same. Its consistent, bad service or lack there of.