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  • Had the worse experience. Ruined our 1st day of our short vacation. We had a short flight to Phoeniz(from Ca.), arrived at the Hertz line and the attendant yelled to all standing in line "just so you know, there is a 2 hour wait to get a car". I seriously thought she was joking. She wasn't. The flight was shorter than the wait for the car! Many people went to other car rental agencies, but we had pre-paid,and were screwed. We had an appointment we missed, many others in line missed or where late for graduations. I have never heard of a wait like t his for a car. The kicker was when we finally did get a car,we saw there were tons of Hertz cars in the garage. Furious, I asked why they hadn't given us one of the cars they had in the lot. They said they save them for "gold card members". We were not offered an apology nor any compensation. I will NEVER use Hertz again.
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