This is not a one-time experience review as I actually live in Lake Las Vegas. Hands down the Worst service I have ever had anywhere. (Food is pretty gross too)
They used to have a Creme Brûlée oatmeal that was amazing (no longer available), so I used to suck it up just to get it. Going on a regular basis, one would think the guy would know you by now, especially ordering the same thing! Instead, you get canned questions and responses.
Just horrible. No other words to describe.