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  • Where do I even start. Basically this location STOLE a $100 dollar gift card from us. Came here to eat for a family members birthday on Tuesday January 9th 2018. Our bill came to a total of $163.46 We wanted to pay with the 100 dollar gift card and the 63 dollars with our debit card. But the next day we realized they had charged our debit card the total $163.46 AND kept our 100 dollar gift card as well!! The next day we spoke to a manger by the name of Melanie who told us she would mail a new gift card. A WEEK later we went back because no gift card had arrived and spoke to Joel, left our contact information and he said he would get back to us within 24 hours. It is now FEBRUARY 26th and I haven't heard from anyone! We are so frustrated and aren't receiving much cooperation or empathy. So diapo *UPDATE* I emailed customer service like I was asked to in the reply from Cheesecake Factory to my original review. It is now Wednesday MARCH 21st and I have yet to hear anything back?? This is ridiculous.
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