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| - Drinks: The classic pearl milk tea from here is just so much better than what you find elsewhere - smoother, creamier, and the tea isn't too too strong - a personal preference. Normally I would order something more customized but we came across this during one of their buy one get one (of three choices) free promotions. Now it's my default drink! We've also tried a mango smoothie(?) with ice cream which was quite good. The wintermelon crema is definitely one of their top drinks and for a good reason too! It's kinda cute how they tape a little plastic knife to your drink in case you want to cut open the top and scoop out the cream.
I also like how you can customize sweetness (20, 40, 60, 80, and 100%) and ice (none, less, or more).
Customer service/other: not bad, a little on the slow side but I don't mind because they seem to really take care of each drink they make and I'm never in a hurry there anyway. They're pretty nice imo, usually three working at a time with one tending cash and the other two making the drink. It's true that they run out of regular sized tapioca sometimes and may replace with the small ones which I dislike. It's because of the CS factor that I rate 4 instead of 5 stars.
Promotions: either there's a lot of them or maybe I just seem to stumble on them when I go... make sure to get a points card if you go often! You can redeem a free drink for every 10 purchased.
The store/location: it's quite small which isn't a problem unless you were planning on bringing a huge group to chill. They have very limited seats but whenever I went there's never really anyone sitting there. The store is located across from Santouka ramen, near Dundas Square/Eaton Centre, and Ryerson which is perf!
Thanks for reading my review! Hope it helps :)
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