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| - I hired In or Out Movers to transfer my furniture and approximately 20 medium sized boxes from my one bedroom apartment to a condo less than one mile away. All of my furniture was bare, the boxes were packed and labelled, and everything was stacked neatly in the living room. I even had the boxes in order by room. My move was scheduled for noon on November 29th. They arrived around 12:30 and the horror began.
First of all, they didn't bring tools with them, though I had explicitly informed Terry that I had several pieces of furniture that needed to be dismantled before they could be moved and he assured me that they would have a drill and any other tools needed. I even confirmed two days before the move that they would have the appropriate tools for the job and still they arrived unprepared. Luckily, I had my own set and I was able to dismantle my own furniture while Terry and his counterpart did who-knows-what elsewhere. Every direction I gave was questioned, questioned again, and then ignored. I was asked repeatedly to move my own items (i.e. "don't you have a backseat that you can put this in?" regarding my television and lamps), and treated to a condescending attitude about some of my less expensive furniture (i.e.: "Do you really want that moved?" in regard to a storage cabinet from my bathroom). To top it all off they damaged several pieces of my furniture, including completely dropping the drawers out of one of my nightstands on to the asphalt. I watched as they hurriedly shoved the drawers back in and then argued about it.
In the middle of their arguing and breaking things, they did manage to move my stuff. Though I did all the breakdown and reassembly, it still took them nearly three hours to move my furniture and handful of boxes! They each disappeared for up to 20 minutes at a time and several times returned empty handed from trips to the truck. Instead of stacking several boxes on the dolly and moving them all at once, they moved one at a time. Considering that I packed and stacked each box myself, and I am a 5' tall female, they could not possibly have been so heavy or cumbersome as to require individual trips on a heavy duty dolly. The truck was poorly loaded and disorganized, and several random things (like a 2-step ladder) went missing.
Just believe me that it was the worst moving experience I have ever endured. Find another company, or hell, find some college students and pay them in beer. They couldn't do any worse.
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