Five-star service for sure, but four stars for having to wait an hour for insurance nonsense to be worked out. I rented a cargo van through their commercial truck division and worked with the lovely Maggie. While both she and my van were ready to go at my scheduled arrival time, there were some small issues with finding the approval for my company's certificate of insurance.
Maggie was great, though, and called around to both my company and Enterprise's insurance division to figure out what we could do. Things got squared away finally and Maggie took me out to the van to inspect everything.
The van was in good running shape and was clean. It was conveniently parked so that I could drive straight out, which was great because I was way too scared to try to back that monster out. Returning was easy, I just parked the van back and checked in with Maggie to get my receipt. Easy-peasy.