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| - I wish 1 star wasn't the lowest rating. The apartments themselves are well priced and nice enough on the inside. I lived at these apartments for two years and only had difficulty once Mark Taylor purchased the property. My issue is not with the apartments themselves. My issue lives with the leasing office and the maintenance staff. I'm not some disgruntled resident who lived here for two years. I paid all of my bills on time, kept a very clean, neat exterior (and interior), and followed the rules of the community.
My husband has been a plumber for over 10 years and is very good at his job. He has worked in both industrial and residential work.
When considering if you should rent here or not it is best to ask yourself, "How many days do I want to waste trying to get a simple job completed correctly?" When we first moved in we had a plumbing issue. We, like many people, chose to rent as to not have to do home repairs. I called the front desk to let them know that our toilet was having problems and told them specifically what part needed to be replaced. (and why) It took the maintenance staff 4 days to fix our toilet. I'm sure you're wondering why it took 4 days.
Day 1: I was able to enjoy watching the repair men joyride on their golf card for the duration of the day from my balcony.
Day 2: They actually show up as late as possible only to reveal that they don't have the part needed even though they were instructed the exact part required. They have to order the part.
Day 3: They come install the part they ordered after inspecting your toilet. They have chosen to order an entirely wrong part but install it anyway even though there is nothing wrong with that piece.
Day 4: You fix the part yourself because you have a life and a 10 minute repair is a lot easier than watching two morons try to fix your toilet.
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On two separate occasions I had mysterious water damage which required immediate attention (as the lease contract stipulates) but the maintenance would take their leisurely time addressing those issues. I could have understood if they were busy; however, when asking the leasing office if they were booked solid and her response was "They haven't had any orders today. There shouldn't be any issue of them getting out there today." at around 10 a.m . They don't show for the next three days as Saturday the one who "knows what they are doing" is off, Sunday they don't work, and Monday they are having a maintenance meeting until 2 in the afternoon.
When someone does finally show up to repair your warped baseboard and check for water damage near your water outlets, please expect that they send someone who has no idea what they are doing. He removes the baseboard improperly, cuts the wood (after it is ordered for a few days) at the wrong length multiple times after first trying it with a hand saw, and then of course installs it upside down. When you notice the baseboard installed upside down you make them fix it and then you notice the lead maintenance idiot ordered the wrong part so the hours you've spent glued to your house have been for not. You will have to set aside an hour or two another day for them to order the right part and to hopefully not install it upside down once again.
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My point with expressing how long it takes to repair an item and how every repair is done incorrectly is just one problem with this community. The most shocking part of Shadow Hills at Lone Mountain has to do with how the staff is allowed to interact with residents.
I have disc problems in my lower back and enjoyed sitting in the hot tub in order to relax , after all it is one attraction to renting an apartment instead of purchasing a home. If you've ever owned a pool and hot tub you know that hot tubs must maintain a certain temperature in order to be hygienic and safe. When said hot tub and pool are public pool the importance of chemicals, proper cleaning, and maintenance increase greatly. Before taking my nephew to school I stopped by the front office to pay my rent early I made mention to the leasing manager that the hot tub was filthy for the umptine time and that the temperature was not proper. The maintenance lead, Kyle, took it upon himself to call me ignorant, told me to shut up, berated me (all of this in front of his manager, mind you) and insisted that I follow him to the boiler room and to the pool side while it was raining outside. The manager said nothing to correct his conduct. All of this was done in front of my 5 year old nephew who was living with me at the time.
There is just so much wrong with this apartment complex it isn't even funny, nor is it worth the rent. The nice neighborhood that we moved into transitioned into a place I'd never have rented in. Once Mark-Taylor took over this property everything changed. We had drug dealers for neighbors, multiple break in attempts, and maintenance staff who stalk children.
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