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| - I went for a simple oil change. I was the only one at the place when I had first arrived so I figured it wouldn't take to long. I went to take a seat in the waiting area when one of the mechanics, Eric, had stared me down to the point that I was uncomfortable, but I let it go. Another man who I had soon learned was the assist manager was at the desk on the phone. As I was in the waiting area I was looking through the window into the bay, watching them work on my car. It appeared that the man underneath and Eric, the man in the upper bay, had begun to argue. They were literally yelling at each other and the man above began to THROW THINGS IN THE SHOP. I had just bought my car a few months prior and this made me worried about my car and the sanity of the men working on it but again, I let it go. Another mechanic, Justin, had come in to tell me my car was finished. I proceeded to ask him if I should be worried about my oil change and if they even really changed it. Justin proceeded to laugh in my face. This pissed me off. I go outside to get in my car and the workers were riding a dirt bike, recklessly, around the parking lot. The assist manager came over to me, apologized, and then told me if I come back he'll give me $10 off. And I said "no way in hell am I ever going to come back here or let anyone else here touch my car ever again". When I got home, I called corporate; they told me to make a statement online and then the regional manager, Brian, called me and apologized. He told me that he would fly to Gastonia, personally check out my car to make sure everything was done right. He also said he would sit down and have a discussion about the incident. I'm happy with the way this conversation turned out. But I will NEVER, take my car back to a jiffy lube. And you better believe if something happens to my engine in the next 3,000 miles, Jiffy Lube will regret everything that went wrong today.
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