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  • Not impressed :( Knew some folks that used molyneaux without any issues, so we decided to try them. Salesman assured us their installers were A+ After the installation, I found númerous issues - service rep came out to review and made some repairs to installation. Said he was going to talk to management about issue - never heard from anyone. A few months later noticed another issue and called service. Reviewed complaints with the service rep and he agreed the install was not up to their standards - one of the main issues is that the steps weren't properly cut and the carpet did not fit flush. This time someone did call me back and offered to replace the stairs but could not guarantee color match, so he was to "talk to someone" to see about refunding us some money. Finally after about two weeks we received a call offering us $150. I had asked if that was the cost of a new install for the stairs and he replied no but that was all owners were willing to compensate us. Soooo, we have decided to live the the imperfections and learn not to ever use molyneaux again. We have since replaced the remaining carpet in the house and used a truly reputable place and this time received A+ work. If you don't mind "C-" work then by all means use them
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