I used to go to this Starbucks to pick up my daily cup of coffee for several years but noticed a drop in the quality of their service and products over time. Just today, I ordered a Christmas blend but they served me a regular coffee and it is bitter as hell which means it has been sitting around all morning. I know exactly what the Christmas blend tastes like because I drink it everyday in the holiday season and order it from the Union station Starbucks and I've had it from this particular Starbucks as well. This is not the first time they have cut corners. Most students wouldn't pay attention to minor issues such as being served the incorrect coffee because students are always in a rush and this particular franchise gets away with their errors. Prior to this, they had messed up my order for a Cafe Mocha and I waited 10-15 minutes before I served. They also do not consistently issue receipts.I rate their service as substandard. This is NOT the quality and service that Starbucks promises. Also, I have tried calling the phone number listed on the website but it is not affiliated. I've been wanting to talk with their store Manager but they're simply elusive.