| rev:text
| - I spoke to the cashier about my bill. She didn't do what I would have done if I was in her position working in the food industry. It was a technicality for over charging me. It doesn't even come out of the store, it's Chipotle company deals for members. I came in today, because I wanted to use my BOGO before it expires. I also have been waiting to try out the online order. I normally order in person two entrees with guacamole on the side with the meals. When I did the order online, it asks me if I wanted my guacamole on the side, I clicked on it. When I came into the store, I noticed I was charged a little more with my BOGO. It wasn't half the bill. She charged me for 2 entrees with two side orders of guacamole instead of guacamole within my entree. When I look online on my order receipt, it's shown the guacamole is within the entree not a side order. I told her that, she said I can't order like that. Next time order with the guacamole and side note to type there I want it on the side. I told here there isn't a section to do that. She kept telling me there is one. I can't be crazy....I just checked before writing this review... there isn't a section for that. All of this for $1.95 guacamole. I told her ok whatever. It's a simple fix, it's a technicality charge. What pissed me off even more, when I got home, one of my entree was missing cheese.... I would say the communication with the online order is not good experience. I was overcharged more for technicality and my order isn't correct. Good thing, she checked the order again before handing it to me, because there was a missing guacamole.
That's one.... now a week ago I was here again. I came in with no one in front of me ordering. But right after I ordered one burrito and a bowl, the line started to build up. I can tell the server started to get irritated while she was doing me order. It was the fajita veggies on both entrees that got me. It was old looking and empty, the girl literally grabbed one bell pepper and 3 onion stings for the burrito and the same for the bowl. I even asked her can I have a little more and she just added 2 onion stings... can't she just grab a fresh one? Then she turned around and yelled at her coworkers, "I need help!" Every ingredients they had were low, they made my two entrees really light than usual, I didn't bother to keep asking for more for every ingredient.
I'm going to go to the other location on Rainbow to try it out. It's too bad that this location is convenience because it's by our mailbox. But you go where it makes you happy.
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