Total non-responsiveness after first conversation.
I called on a Saturday, spoke with the owner and asked if they repaired/replaced auto-fill mechanisms for concrete fountains. He indicated that it wasn't their specialty but that "we'll get you taken care of". He asked if he could call back Monday or Tuesday to schedule the service. That seemed a little strange to me, but I agreed.
I heard nothing from him by the end of Tuesday so I called several times plus left two VM's between Wed and Friday. Still nothing. I called again Saturday morning, spoke with a woman who offered to take a message for Outdoor Living. It's now 230p Saturday and no call yet.
Given their abysmal performance on simple communication, I no longer have interest in doing any business with Outdoor Living. I figure if their communication is this poor when you're trying to spend money with them, I can hardly imagine what it's like if there's anything that needs follow up once you've actually paid them. Yikes!