I did not have Lasik done here so your aware before reading my review. I had a consultation done and then scheduled to have Lasik done in 3 weeks, James(scheduler) asked for my credit card info as if he was going to keep it on file until my surgery date, said nothing that he was going to charge me that moment. I got home and wanted to do some more research and read reviews about Siems Lasik as I felt rushed and all they wanted was to get your money. The Dr does not have good bed side manor as some don't so I didn't let that stop me from scheduling my appointment... Dr didn't go over the procedure or anything just said I was a great candidate and asked if I had any questions. Then when coming home and reading some unpleasant reviews I had to call James back regarding my deductible that they said was not meet, which it was because I called my insurance to confirm. So they were going to charge me an extra $500 if I wouldn't have double checked there work.. I let James know that I didn't want to be charged the extra $500 in total of $1200 for Lasik, he said it was already sent to billing, but they would refund me. I said why am I being charged already if I have not had surgery yet and my appointment is weeks out, he tried to play it as that's how it always is when you have surgery you pay upfront, which is total BS answer because that is not true. I told him to please cancel my appointment and I did not want to be charged! The next day I checked my card and I was still charged.. waiting for my refund to show up before I call fraud on my CC! I would never recommend these people to anyone!!!! Wish I could give 0 stars
UPDATE- I call to make sure my refund has been issued, James calls be back this morning 6/28/2018 stating it has been issued, and with a threat if I don't remove my review he is going to take action... great customer service to threaten people! LOL