Visited the Galleria Mall location several times (July, August, September) late in 2009.
Service was typically friendly and prompt.
Diamonds were strictly the subject of my visit. Although there were several stones in the "I" range many were quite "clean" when viewed under 10x loupe.
The Bridge chain sticks to high prices regardless of the level of knowledge you show about diamonds which is the reason for the two-star rating. This company seems to follow the mall-jeweler mentality of standing firm on price no matter how unrealistic such price is although I will say their stock of diamonds (overall) appeared to be of better quality than the typical jeweler in town.
Too bad prices are so high. The interior of the store is close to "upper-crust" design and rents in malls are typically high so they seem to have much overhead to cover. Don't let the atmosphere/appearance of the store fool you as their "guarantees" are similar to what you pay for at other jewelers.
Shop around...as far as diamonds are concerned you'll find a better deal elsewhere.