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  • What a horrible experience!!!!! So I went to meet with a friend who was in town for her PHD program at Grand Canyon University. She and several of her classmates decided to head to this hell hole for a friend's marriage proposal get together. Since I worked all day, rushed home to wash up, and then headed straight there, I was hot and starving. They are overly disorganized. My friend and her classmates reserved a certain amount of tables, and yet they were not already prepared for us. We had to wait for them to finish putting the tables together. Strike 1 Happy Hour had just finished and I was not in the mood to pay full price for a drink from such an establishment, so I had one of the cheap Moose Beer cans for $3.00, it was rather tasty, surprisingly. So, the service here is very very very very slow!!!!!! I ordered the barbeque-bacon turkey burger, and it literally took an hour to come out! It did not look appealing and so I spoke with the manager, who was not very customer service driven. Strike 2 When we were served our food, the silverware did not come along with it as well. Strike 3 Since, I have worked in the restaurant industry and I wrote food and wine reviews and blogs, I know what is supposed to happy when a client is not happy with the service, or the food. Apparently the manager did not know, he then took the food away and said that he would take it off of the bill. He was supposed to leave the food, let me finally eat it, and then still take it off of the bill. My friend had to go and hunt him down with my food and so he brought it back out. But, I was so annoyed that I left it sitting right there, to prove a point that I was not that hungry to eat their trash food after waiting an hour and then having it taken away!!! The waitress was frazzled, the manager was incompetent, and the sound system was horrible for karaoke. They need to close down, re-train everyone, and hire more staff!!
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