Went in to buy the kids an ice cream. Found a hair in it. AGAIN!!! The first time the owners wife was very professional and appologetic. She offered my son a new cone but no refund. Due to her professional demeanor I encourage my son to get the ice cream cone even though he did not want one. Now Flash forward to today. My son and his friend bought two cones and my son found a hair in his ice cream again. The boys called me and told me what happened and I told my son to go in and ask for a refund. The owner was manning the register while his wife was working with another customer. He be grudgingly gave my son the refund and my son left the store. Only a few minutes later The owner stepped outside of the store and called my son to come back into the store where he began yelling at him saying that he had put the hair on the ice cream and it was quite embarrassing for my teenage son to say the least. When I came to pick up the boys I went to the store and confronted the owner about callling my son in and claiming he put the hair on the ice cream. They showed me the hair that they were trying to claim was my dogs hair. The hair was over 3 inches long and I have a shorthaired dog. It obviously was a human hair. While trying to speak to him the owner became loud and obnoxious and kept saying over and over " I gave the money back ". Clearly he has no idea how to treat customers and never offered an apology to me or my son. I will never go to the store again. And feel that a call to the health department is in order