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| - We hosted a dinner for my family on Saturday. We collected the children, nieces and nephews of my recently deceased aunt to celebrate her life. Since our prior experiences at The Miller were all exceptional we were convinced that this was the perfect venue. Little that was offered to us by The Miller staff and kitchen enhanced our evening, and the success of our family dinner was in spite of The Miller rather than because of it. I now deeply regret our choice. We were seated in one half of a large private room, with a wooden screen separating us from another party. The other party included at least 5 young children who were running around, rolling on the floor, yelling and screaming loudly . . . and the noise was intrusive into our party's purpose: to celebrate and honour the memory of our recently departed aunt, and mother. I immediately explained this to our waitress and asked that she have a conversation with the other party. She refused. We all were assembled by about 7:30 p.m., and drink orders were taken a couple of times. But we were then left alone for another hour! Finally at 8:30, we had to look for someone to take our order! We encouraged our guests to choose anything they wanted on the menu. Clearly, The Miller staff had no interest in ensuring the dinner was great! We found a manager to finally take our order, and told us it was a very busy evening (so we were not being served, or checked on for an hour because of it?). The food arrived after another hour AND . . . the quality was lack luster at best! MEDIOCRE: Prime Rib OK; the mashed Yukon Gold potatoes - tepid, tasteless and dry. Nothing we were served reminded me of previous visits. Ultimate insult: the children knocked down the wooden screen divider, and it would have fallen on the backs of the heads of half our party if one of the other diners had not caught it in time. Unacceptable behavior of the children, and unacceptable handling by The Miller. Those adult guests were unfair to bring those children there at all, and your staff knew exactly what would happen once our party arrived. By the end of the evening, we not only had not received a single apology, but insult to injury, we were shocked by the automatic addition of a $90 tip to the bill, without acknowledging that our experience truly did not deserve that gratuity. Do you know what GRATUITY really means? The Miller was unable and/or unwilling to improve our experience, and grabbed the tip anyway. The best thing about our dinner was the love and good will of my family; that we rose above the challenges and failures presented by The Miller, and we were able to ensure the real purpose of our congregating was fulfilled, and it was . . . . . no thanks to The Miller!
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