went to pick up my rental and they gave me a van that reeked of cigarette smoke. they had very limited selection of cars! staff could not keep up with customers. upon returning my rental, the staff member working there was very rude to me after waiting 20 minutes just to drop off the car. he gave me attitude when i asked how much longer it would be and said there was nothing he could do about not helping me. the man proceeded to say he thought i was with another customer so he didnt help me even when he saw me come in by myself and with keys in my hand. rude staff, limited cars, slow customer service! even wrote an email to the manager and the company about the poor customer service and never received a reply back. with the companys culture of customer service goal to have a completely satisfied customer, you guys are sure lacking in that category!! i was very dissatisfied.