I've been a patron of Ny Bagels and Bialys both in Chicago suburbs and in Scottsdale. I have been a faithful customer for many years but finally I decided to write a review.
As a regular customer when I have a complaint about the quality of food, I expect management to take my comments seriously. After a discussion today with " Adam" who suggested he was the manager, that didn't appear to be the case and pissed me off. The quality of bagels ( which I purchase every week and have for years) has become inconsistent. Frequently the bagels are undercooked and doughy, but the last few weeks they sent me home with bagels that were flat like pancakes. I called three weeks ago, and again today. Adam did offer to replace them, but I just want them to pay attention to quality. Don't make shitty products. Have someone do a quality control check.
When your product is inconsistent you risk losing customers. I'm hoping management takes my review seriously.