This location USED to be good. The last few times we have eaten here (both in the bar and dining areas) the service and food have steadily gone downhill.
I'm not sure if management has completely changed or what, but it's clear that there is very little if any training being provided to servers and hostesses here. The hostess told us it would be 5 mins to be seated in a nearly empty dining area, then another hostess came up and asked for our name and told the other hostess that she needs to ALWAYS get a name - not sure why there was a wait or why the correction needed to happen in front of customers.
Our waitress last night couldn't seem to find time to check on us unless it was to ask if we wanted to order anything else - and it wasn't busy. We ordered loaded tots and didn't as much as get ketchup delivered with them. The next time we saw her was when our wings came out (maybe 2-3 mins later) at which time we had to ask for ranch and told it was an extra charge (fine, whatever). 1 ranch for 12 wings... okay. We had to ask for a refill on a soda and a water to go with a beer, which is odd to me since that's like Serving 101.
At the end of it all, I had to ask for the promotional card thing that was being given to customers this weekend. I got 1. At a table for 2. (I verified the "rules" were one card per person per table). When she dropped it off she was almost sarcastic saying "here's that card you wanted...".
My husband said it best "This is the McDonald's of wings." It gets the job done but not well.
Seriously, go anywhere else. Anywhere.