It's been a while since I've physically entered the MDV. I can feel productivity in the entire state of Arizona slipping away as I sit here. Thank goodness for the ServiceArizona web site!
You enter the building and wait in a line to get a number so you can sit and wait for your number to appear on a screen. Once served, you will likely have to wait again, depending upon what you are trying to accomplish. You know this is going to happen. This system hasn't changed in years. What is hard to understand is the gruff, "where else are you going to go?" attitude of so many of the employees. I'm sure the job is a grind, with the same stupid questions asked day after day, but a few of the workers do find a way to be civil. Even friendly. It's possible. Not the first nor second nor the fourth person that helped me were the least bit courteous. The third person was amazingly helpful and efficient, but I even had to wait for her to return from an apparent break before finally being helped. Curious what I was doing that took nearly two hours and required the help of four people? Simply updating the photo on my drivers license! Soooooo incredibly inefficient.
And Yelpers, do not try to take a photo inside the building! I witnessed a reprimand. Hadn't seen anything quite like it since I was in high school! Hilarious! And don't even think about bringing in a pet!
Forced to make a positive observation, I would note that this location in North Scottsdale is in a safe area and has service as good, or bad, as any.