We've been going to this location of Ben Thanh since they opened.
The food is pretty good. Fairly standard Vietnamese/Thai menu albeit a HUGE menu with countless options. They also offer some dim sum items which have to be ordered from a separate menu (rather than carts being wheeled around).
The service is usually fairly good and the waitstaff are friendly enough.
The restaurant is quite clean and the bathrooms are okay, but often look like they need a bit of tidying up. The restaurant interior is quite large and the decor is pretty contemporary.
We've tried many things from the menu and I'd say our favourites include the Vietnamese yellow lamb curry, several Thai curries, Malaysian style noodles and the ginger beef with vegetables.
The crispy Vietnamese spring rolls are very good as are the fresh rice rolls. The chili salt calamari is another favourite of ours.
The vermicelli bowls are good too, but as I've shown in my pics. the shrimp on a sugarcane was pretty much all sugarcane with only a thin layer of shrimp. This has happened twice here and once in another Ben Thanh location, so I guess it's not a fluke (no pun intended lol).
The dishes always come out very quickly after ordering and we've never been delivered anything that isn't piping hot (except cold dishes of course).
The food prices are quite reasonable. Drinks, both alcoholic and non-alcoholic are also fairly reasonably priced.
One of the reasons we kept returning was their lobster special, which is unfortunately no longer offered. It was $20 for a whole lobster stir-fried with ginger and green onion and it was really, really good! We're very disappointed that this has been discontinued.
All in all, it's pretty good just not outstanding. Solid 3-star Viet-Thai restaurant.