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| - Not impressed...
I don't know how to say this any other way but if you are a white male, you should probably avoid this place. On two different occasions, one in the players club line and one in the buffet line. Today was a pull tab day so I went to the players club to open mine and to inquire about the buffet my host mentioned I would have. I tried calling Bryan yesterday to inquire about it but he never returned my call. The line at the players club was long and I could see there were several people in the Presidents or chairman line that weren't supposed to be there. But, it was really obvious when a white kid got to the front and wouldn't leave. I'm pretty sure he knew it wasn't but the lady was trying to tell him to go to the other line but he ignored. It got a little tense but eventually he left. Ok, so over to the buffet. Two gold cards in front of me in the President and Chairman only line just like the white kid in the players club. This time, they were Hispanic, though. Not only did the girl tell them to go to the other line like they did to the white guy but she actually helped them AS IF they were the highest limit people. Even to the point of interrupting my convo with her to answer their question. I think she could sense that I was a little annoyed so she tells me to go to a separate line after paying, to be seated. She said that it was the president line. So, I'm standing there and the seating host sits 4 groups before me. 4! I have always asked what is the point of being loyal and being higher card status and every time, the employees first response is...'you get to be in the front of the line'...ummm, well, apparently not. I physically pulled out my card and when the seating host saw it, her eyes nearly popped out of her head and she ran to me. So, here's the thing. Yeah, the Hispanic couple in front of me was two people so I was like...whatever they cut in a line in front of me just like the white kid did at the players club and the couple got special attention when the kid didn't but if she is going to try to fix the "hookup" she gave to the couple, MAKE SURE YOU FOLLOW THROUGH. The seating host clearly didn't know about separate lines or else she would've at least asked (I think). The cashier should have motioned to the seating host to make note. But, the seating host should have paid attention also. Just a horrible start. I'm not really big on pushing my player card status around on people but I almost feel like I need to. Because, otherwise, why am I being loyal to stations? I get the same crap server service either way. In fact, I think I even get worse because I don't tip 5 bucks like I used to anymore, per drink. I give a buck and 2 if I'm winning. I would give 5 and still get bad service so I stopped that. Tired of being disappointed. I will still give 5 to servers that have been consistently good, They know who they are. Anyways...so, I finally sit down. Took a good minute before the server got my order for my drink. I usually wait until I give the order to start eating. Finally, she comes. Off to the food. I hate to say but not one single thing looked good. Not one. And I had to search for a plate. There were no plates. Very small selection of food items. Very basic things. But, honestly, nothing looked good at all. Everything looked old, dark, drab and unappealing. The Asian section looked like complete garbage. Like it was leftover from some other restaurant that they just dumped in the steam table. Ugh. Even the Tex Mex looked pretty bad. I really have no words. For the price, it was not worth it. Yes, mine was comped but I would never pay for that. Especially if I'm a higher tier card. They don't seem to even recognize it. It's a "who you know or what race you are" vip. They completely ignore the card tier levels here. And, after returning from my second run, I was almost run over by my own server. Apparently, I'm less than anyone and I just always get this feeling that it's because I'm white especially after witnessing what I saw within the same hour that I mentioned in this earlier in the review.
I would not recommend this to anyone. Now that I'm staying on the west side, I do not see myself coming back.
P.S. Don't get me wrong, I didn't like the white kid in the wrong line just like I didn't like the Hispanic couple in the wrong line either. But, the players club "chose" to handle it the right way when the buffet "chose" to ignore and let it slip. Coincidence? Maybe, but, then it also happened to me and only when I revealed my card (even though I was supposed to be in the "Presidents" line, ) did it change. Coincidence? 3 out of 3? I don't think so. I think the staff is conditioned that way. Am I asking for them to change? No. I just know that white males are not really accepted here and I think anyone reading this review should know that.
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