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| - I am a huge procrastinator, I also hate going to Dr's, not because I am scared, but because I dislike the process and what it has turned into. You are seen by a receptionist, a medical assistant, a PA or RNP and you rarely get to see an actual Dr but end up paying Dr rates for. So I put off finding a family Dr in the Phoenix metro area and crossed my fingers we didn't get sick (huge mistake and also very irresponsible on my part) and of course one of those times I was sick enough that I needed to find a Dr that could tell me what was wrong.
So I went to this urgent care, I called before to make sure the wait wasn't too long and to see if they took my insurance, they said no wait and yes to my insurance.
I walked in, was not greeted by the receptionist who apparantly had better things to do then, you know, be a receptionist, when she finally finished doing those other receptionist things, she acknowledged me and handed me some forms to fill up.
I turned in my forms and waited about 40 minutes to finally be called in, there was one other patient in the waiting area. Once I was called, by what I am assuming is a medical assistant (who needed to wash her scrubs), she asked me about my symptoms, made her notes, asked me to pee on a cup and wait in a room. Then a PA came in along with a person who I assumed was either the trainer or the trainee, not sure, and it doesn't matter.
The PA examined me, and told me what was wrong with me, there was no bedside manners and they both looked like it was awkward for them to examine me.Once they were finished i was told to go to the front to be checked out. At the front I was told this is your prescription and it will be $15.00 for it, I was given a Dr's note after I asked for it a second time. Only once I got home did I realized the "Dr" failed to sign it.
So aside from being less than friendly and having a wait time that was not what was quoted 10 minutes before I got there, I also have a huge issue with the way they handled the prescription situation. With my insurance, I pay a $5.00 copay for most medications, the medication they prescribed and filled without my authorization being one of them. Had I not been sick, I would have questioned that, but I was sick and wanted to go home back to bed. To some this may only be $10 and worth it for the convenience, but I would like to be the one to choose who fills my prescription.
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