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| - I would give this location 3-4 stars. I'm rating 2 due to a bad experience explained below...
Harkins is my favorite theater, and my loyalty started when I moved to AZ and used to take my 3 little cousins and even the neighbor's kid to the movies.
Back then I would have never been able to afford AMC prices, I cannot believe how expensive they are.
We get the shirt, the loyalty cups, and passes over the mail, sometimes we get the passes at Costco too. For hubby and I to go to Harkins it is $15 dlls including ticket, soda refill, and popcorn (I get the popcorn vouchers because of the shirt, and 1 voucher for every $25 popcorn refill). If we go to AMC, it is about $18 for the soda and popcorn alone.
That said... we had a very bad experience a couple of weeks back. We were by the hall waiting for the theater to be ready to see Elysium. There were about 8 of us that I noticed, but hubby and I were next by the door as we were among the first ones to arrive. I actually thought we were the first ones, but one of the staff ladies (red shirt) stopped by and told us a gentleman sitting in a bench had been the first one to get there. Duly noted. Hubby and I made conversation with a fellow movie goer and his son... and when the room was ready, my hubby made a signal to the aforementioned gentleman to go first, while we were getting ready to go sit. Unbeknownst to us, this staff lady had made up her mind about us being rude and not caring about her bringing to our attention that he was there first. She stood in front of me, her back towards me, right by the door, so I could not step in until she decided it was appropriate. Of course, while she was standing in front of me, some other people skipped the line and ran in front of her (I remember what seemed to me a father and 2 sons, that is topic for a whole other conversation) and by the time we made it in our preferred seats were gone (we like sitting on the first row, but also I had an injury last year and my ankle and foot hurt and get swollen, so believe me, it is important for me to have my feet up, and that is why we always get there way ahead of time)...
Never mind that the person she was 'protecting' went and sit all the way to the back.
I have a lot of stress in my life, like probably everyone else. The last thing I need is to pay for a service and be disrespected this way. I also try not to let this kind of stuff ruin my day, but I found this episode very upsetting. If she was so concerned about this one customer, she could have asked what seat he preferred and go save it for him. She didn't have to ruin our 'moviegoing' experience.
That was totally uncalled for.
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