We thought we'd treat our parents to breakfast for their 45th wedding anniversary this morning. We placed our orders with no event, the place was about 1/2 full. After waiting around 50 minutes for our food we called the manager over asking if we could at least get the kids' food, she brought that out immediately and said the rest will be out shortly, our food came about 5 minutes later. The food was completely cold, not one of us even had a remotely warm plate of food, the hash browns with cold grease mixed in were shocking, sausage with cold hard fat etc, you get the picture. So we called the manager over again to point out the cold meals, she offered to bring us new plates of food...really? Spend another hour waiting? So she heads off to the kitchen and comes back to tell us they forgot to turn the warming lamps on and gives us $10 off on our tab of around $60.
I can't say how they should've fixed it for us but if we hadn't waited 55 minutes for the food it might've still been warm even with no warming lamp.
The worst is that the family wanted to go to Cracker Barrel for breakfast but I sold them on Bob Evans...my mistake, won't do that again.