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  • Dealing with repair men is one of a few experiences in life that humbles us all. From the rich and powerful to the not so rich and powerful, we are all at their mercy. They show up sometime between 9 and 5 and give us cryptic reasons for what is broken and how long it will take to fix the problem. Lucky for us, there are some good ones out there in the world changing our perceptions one service call at a time. Justin at Appliance Logic is one of them. My "leaky" washing machine was starting to be a problem. So I called. And he showed up literally 30 minutes later. No wait. No, "we'll send someone out in the next 3 days... so you should probably stay home from work." Just a friendly, "whats your address? I'll be right there." Once he arrived, Justin was courteous and got right to work. after 10 minutes, he showed me my problem. He explained that my washing machine was fine, and not the source of the leak. Turns out its a clogged drain that backs up! Justin could have easily, spent another 45 minutes in my laundry room banging pots and pans behind a closed door, and then come out and told me he replaced the flux capacitor and the repair cost $120, and I would have been none the wiser. But he didn't. He was honest about the issue and gave good recommendations on how to fix it. He also reassured me that the $50 service fee would apply if in the next 30 days his diagnosis was incorrect. Bottom line - these guys are honest, trustworthy and reliable. If I ever find myself in need of another service call, Appliance Logic will be at the top of my list.
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