I had a competitor come to do a tune up on my furnace and was informed that the furnace is 21 years old and he heat exchanger was going to last me maybe one more season. Okay, not news that anyone wants to hear, but it is reality. I did some shopping around for businesses that carry my current brand of furnace. I emailed Wade Heating and Cooling on the weekend and received a call back on Monday. The gentleman was extremely pleasant, offered me a quote, which of course is an estimate and things may change, but was very understanding and explained the differences between two furnaces that may be best suited for our home. I have to say that I was honest and upfront with him about shopping around and once he quoted me, it was spot on with another local supplier. You want to talk about knowledgeable and professional. This place is simply marvelous and I wish they were closer to me so I could provide them with business. I am on the outskirts of their servicing area and they understand that consumers prefer as close to home as possible for those unforeseen circumstances that arise. Thank you Lonnie for your amazing outlook, explanation, and recommendations. You are a definite asset to this company!