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  • This review is for this location only. I like Chick-Fil-A and have had it numerous times before when I lived in California. Each visit no matter how busy, I've had a pleasant experience until I went to this location. I waited to come visit this store months after it's grand opening because I want to hype to die down a little bit. I went to the drive thru and put the timer on, just to see how long the wait is, the line wasn't that long so I figured I would be out of there 10 minutes... maybe even 15 minutes top. Well, here's what happened. I see 4, 5 employees taking orders, they have two lanes. Instead of having two employees per lane, I notice one in my lane and 3 on the other lane. Ok, maybe my fault, I went on the wrong line. When I ordered I felt rushed to a point that I accidentally gave them my old card that I reported missing, so of course it's not gonna swipe, when I asked the guy for the card back and offered to give them another card, he said "oh it approved". I then drove further. I was stopped by another guy giving out receipts, but was told my card declined. I mean I knew it did so I gave him the other card. I even asked this one approved right??? To which he said, they'll have your receipt at the drive thru window. I was dumbfounded when they can't find my order once I got to the window and had to reorder again and swipe again, even if they had my drink order ready. I can hear the supervisor say "we're gonna have a delay, we're barely taking her order" They asked for my name again and told me to pull over with my hazards on. I did, but after another 15 minutes of waiting in my car I finally came out and only at that point did I see someone come out with my food. When I asked if that was mine, the girl said, "I'm not sure, what did you order again? They didn't give me a name or car description" WTF. 30 minutes of my life wasted for mediocre chicken strips. The strips were to soggy and brown when I got em. Signs of old oil maybe?
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