We booked the sunrise balloon ride for my husband's 50th birthday. We were told to be there by 6 a.m. Our driver arrived and began having us fill out paperwork. Then, 11 of us piled into the bus and we waited... and waited... and waited to go. Apparently, we were waiting on two people that were supposedly running about 10 min late. This was frustrating because wanted the "sunrise" balloon ride. After 15 minutes of waiting (and watching other balloons go up in time) the whole bus was becoming upset. FINALLY at 6:30 we left for the launch site without the two late customers (they did show up in a separate shuttle just in time to ride the balloon). I was really disappointed that they sacrificed a sunrise experience for 11 people to wait for two people to get there in time. No apologies or anything from the company.
However, I would give 5 stars to our pilot, "Hee-Haw". He was amazing!!! He was funny and entertaining. He took time to show us the beautiful scenery and explain things to us. The breakfast and champagne toast at the end was a lot of fun!!!