Nathanael J was great and super helpful. I came in with my boyfriend last week to switch my number to a new SIM card as I had lost mine traveling. Flying in immediately from Asia, I was super jetlag and NOT in the most upbeat of moods. (Actually, I wandered into AT&T acting and moving like a total zombie.) Nathanael was super nice regardless and I was out of there in less than 10 minutes with my phone ready to go. 10/10 service.