| rev:text
| - Date(s) visited: about 6 times.
Food/Drink: 3/5
Service: 2/5
Atmosphere: 4/5
Price: 5/5
Parking: 5/5
"Hole in the wall pit stop for good wings on the east side."
Food/Drink: The chicken wings are so tasty that I've found myself coming in every other day for them at one point. Another wonderful thing is that they do make their own ranch sauce (which is really good and will order extra). I've tried a few of the flavors but mostly the dry rubs and have no complaints. For $4.99 you can get wings with fries which come out hot, fresh, and crispy. Because of my wanting to venture into other options, I've decided to try the calzone one day. They at the time did not have spinach so I had to choose three other ingredients out of what was available. Upon receiving the calzone I noticed it was a pretty big size and the outside looked like it was baked perfectly. When I got home to eat the calzone, it was gooey on the inside and half baked. If it wasn't for the wings to keep me wanting to come back then I would still be there at least once a week regardless of my bad experience with my calzone. But it is the service that I received yesterday which made me decide that I don't plan on coming back anytime soon unless there is new management.
Service: For the most part, service from the workers is friendly and the orders are brought out pretty quick. There is the manager there with glasses who when I come in he just seems to be a little snippy every time I make an order. Actually, he was the person that I made my calzone order with and after taking it home and noticing it had that wet dough flavor, I called to talk to him about it. He then asked for me to come in to the restaurant because he would "take care of me". I came in after a couple days to order an eight pack of wings instead of a calzone to make up for the discrepancy and he charged me $5 for my my order (with the wings being about same price as the calzone). His reasoning for my calzone coming out gooey was "because their ovens don't cook them all the way through and that's just the way that they are". If that was the case then there is a problem in my opinion and the ovens need to either be fixed or calzones should NOT be made at all. I came in a couple days later to order a salad and even brought a relative with me (wanting to give the establishment another chance because I love the wings there). I asked the manager about a particular salad and he in a very rude manner responds, "we can't make that salad because we don't have all of the ingredients". This made me wonder why the salad was advertised on the chalkboard menu for customers to be misled when it could've easily been erased? Also this is not the first time that I've ordered anything where they did not have enough ingredients to make a final product. Eventually one of the workers walked over where we were so then i ask him about a salad and he acknowledges me talking to him but immediately walks back to the order window and stands there. I sit there and I wonder to myself, "Was he about to come and help us with our order or not?" The whole experience really bothered me and I decided to walk out of the restaurant.
Atmosphere: the place is right next to a local bar in which I saw a lot of the workers going back and forth between both spots through a side door. I have to say from the ordering area you can see into parts of kitchen and it does look like they do a good job in cleaning the whole restaurant. It's tucked away in a small hole in the wall between a bar and a title loan office on the east side.
Price: the prices aren't too bad for what you pay for.
MY THOUGHTS?: Sadly, this place lost my business due to bad service from their management. It's kind of funny how when I let the manager know that I thought my food should've been given to me for free (to make up for my last order which was a calzone that was uncooked), he addresses me by shortening my name as a way to appease me which only aggravated me even further (especially from someone I don't even know). My experience shouldn't dictate anybody else's experience of wanting to come back or let alone giving this place a chance. But I am yelping because of my disappointment in the service that I am apprehensive about receiving if ever I wanted to eat there again. It's just unfortunate since I've talked highly about their food recently to my girlfriends who also live on the east side knowing how hard it is as an Eastsider to find good places to eat. I thought I found a gem and now that gem has lost its luster. I don't plan on coming back here anytime soon.
RECOMMENDATIONS: There is a Thai lady who works there who I suggest ordering from because she is really nice. Also, stay away from the calzones because you will be eating nothing but dough.
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