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  • This Toys R Us has the worst customer service I have experienced in a big box store in years. We drove an hour to get to the nearest Toys R Us to redeem gift cards for our kids. The store would not cash out the remaining balance on the gift cards. I asked for the manager. The staff and manager treated me with contempt and refused to give me cash for the balance of the cards. I appealed to them, noting that the only way to get the full balance of the card is to spend more than the value of the card. I offered two solutions. First, I offered to buy something and return it to allow them to give me a cash refund. They refused, saying they had to give the refund in the form if another gift card. Then I offered to buy another gift card for another retailer that they sold in the store. They refused, noting I couldn't buy a gift card for a gift card. They did not offer any solution at all, only rudely telling me it was corporate policy. Convenient.
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