We visited 2 Ashley Furniture Homestores and a handful of other furniture stores and the Ashley stores were amazing!! They are non-commission stores, so no one badgers you or follows you through the store, but if you need help, they are always right there for you. My boyfriend and I found a great couch there and Carol and Dawn helped us through the whole process. They were so nice and knowledgeable and made the whole process very easy. "A" for customer service. "A" for a nice clean store. Really couldn't have been better.