I've stayed in the villas of this resort a few times and the views and service are exceptional normally. On my visit today to the spa my group had birthday balloons and cupcakes which we had the staff store in the kitchen while we enjoyed the amenities. Unfortunately we ran across one incident that the balloons were almost stolen by other guests and the cupcakes when returned to us after our visit were missing two cupcakes.
Very rare occurrence for the establishment but equally unfortunate that there were two in one visit and the spa staff was not the best with showing empathy to the situation or making up for the missing cupcakes.