This was my first time at the Grand Cafe at the Red Rock Casino. It was lunchtime on a Saturday and there was a bit of a line. A hostess was walking the line asking how many were in each party. But the line was so long as was her list of numbers, I don't know how she gathered any useful information and, of course, we were asked how many when we reached the front of the line anyway. We weren't given a choice of "booth or table" and we ended up at a small table near the door to the kitchen. That turned out to be a stroke of luck....because when our drinks arrived--a soda and a coffee--I was not given a straw and hubby had no spoon to stir his coffee. We couldn't flag down a server, so my husband simply walked to the kitchen door and hollered in for the needed utensils! After quite a wait for our food, my Corned Beef and Swiss Cheese sandwich finally came.....without the Swiss Cheese. But it was easier this time to wave down our server--he was at a nearby table apologizing to them for some negligence! Once the missing cheese was replaced, I will say that the sandwch was quite tasty and the side of mushroom soup was very, very good. I left feeling satisfied with the food, but the customer service definitely knocked off a few stars!