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  • They overcharged us then refused to fix the mistake. I've opened a dispute with our credit card company. We landed at CLT on a Thursday afternoon. The rental agent (who was not wearing a name tag) added charges which we had declined: insurance, roadside assistance, etc. She gave my husband a credit card tablet to sign, but it obscured the contract text. The moment we got in the car, I opened the paperwork, saw the overcharges, and called Dollar customer service. They said any Dollar office could correct the contract, but only CLT was within driving distance. On Friday, we drove an hour back to the airport and spent another hour waiting in line. The agent said he couldn't reissue the contract. Only "Sharon" the manager could correct it, and she was unavailable, but that she would get to it as soon as she could. The agent said that after a couple of hours, if we called Dollar customer service, we'd find that our contract would reflect the corrections. Needless to say, our contract was never corrected. On Monday, we drove to South Florida. The Ft. Lauderdale airport Dollar manager, Cathy, was very kind and apologetic, but said that only the office that issued the rental contract could reissue it. All she could do was close out our CLT rental contract and open a new one with the terms we wanted. Dollar customer service was completely unhelpful. I spent a total of several hours on hold waiting for them to transfer me to managers, supervisors, etc. They gave me bad information (i.e., that any office could correct our contract). They also claimed I hung up on them! In reality, twice when they were transferring me to other staff, I was disconnected (accident? I wonder), Never again!
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