The first time I needed UPS (years ago), I went to one on Desert Inn. Employee clearly wasn't a "people person" and the service showed it. Also, I needed a piece of adhesive tape and they wanted to charge me $3!!!!! I left and found the fine folks at the UPS next to Smith's on E. Flamingo. Every single time I've been in there (always, always, always) it's a great experience - the staff is A+, the service spot on, and they play excellent music (60's and 70's) in the background. It can't get any better than that!