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  • Here's the thing. I have been going to their family's establishments for YEARS. Gecko Grill in Gilbert as well as the other Moreno's locations. The food here is good, but the service is terrible. I ordered their moreno's burrito, which both their website as well as their menu inside states that it includes: choice of meat, beans, cabbage, cilantro, rice, onions, salsa, etc. When I ordered this one the first time, I told them I didn't want any meat or cheese. When I received my food, it literally had nothing in it besides rice. WTH? What about all the other stuff? The second time I ordered it, I said the same thing...the moreno's burrito with no meat or cheese. She said, "okay so a bean and cheese burrito." I said," no, I want the moreno's burrito...doesn't that have rice, cabbage, cilantro, etc." she said, "yes yes it does" I said "okay great. I want all that other stuff, just not the meat or cheese." How hard is that to comprehend?! When I got it, yet again, the only thing inside the burrito was beans. This time I took it back, told her what happened and asked if they could just give me everything that was missing on the side, rather than having to remake it. She gave me a bag of items (never apologized the order was wrong) and I left, only to find out when I got home that I was still missing something. Not to mention, their pricing is not the same at their store as it is on their website. The food is good, and I'm sure if you order something without modifying it, it's probably okay. I will continue to go back because the food is tasty, but I will stick to a plain burrito and add other things to it myself.
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