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  • This is an Einstein Bagels. It has all the options of other locations. What sets this store apart and makes it not worth your visit is the horrible customer service. I honestly don't know why I keep coming back to this store. It's probably because I love Einstein's and it's on my way to work but I have never had a good experience in this store. From long waits to rude, inattentive employees to running out of food, my visits are always a complete disappointment. Today, the employee was nice enough and I didn't have to wait long (there was only one person ahead of me), but he made my Vanilla Hazelnut Latte without ANY coffee. It's just milk and flavoring. Now I'm here at work and I have to go back to make this right. Extremely frustrating. In the past there were several employees behind the counter and many just standing there, doing nothing. Today there were only two employees. Maybe he was stressed out because they were understaffed? I don't know. But the only surprise I'm feeling is why I even continue to go here when Dunkin Donuts and Starbucks are closer to my work.
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