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| - Great service! We went around town getting quotes at Carpets N More, Home Depot, RC Wiley... and we settled on this place. Granted no one really helped us at Home Depot, we just priced the carpets and etc. So the place was a little hard to find, and it's in the industrial area, but that was fine. Went in and James greeted us and helped us right away. Asked us what we were looking for, and what our budget was. From there he took us straight to the carpet that we can afford (all inclusive, no "but you have to pay extra for the padding/installation" etc).
No BS here! Just straight and to the point. First though he did ask us what colors to get an idea of what to get. We ended up getting the Mohawk...for a fairly decent price I think since the other quotes were higher. AND they were going to install it PLUS doing the stairs for under our budget! BIG PLUS!
Not only that, but he came to our house to measure the place personally...BEFORE his shift, who would do that? Great customer service. And then he opened shop to get final numbers, and he was still able to get us under our budget (especially since I was wrong on the amount of yards needed) On TOP of that, installed the next day. He did what he had to do to get our move on track!
Great customer service, and so far great carpet! No problems and the people who came to install it, very nice as well. It was a two day job and James called to make sure things were on track as he hasn't heard anything which I think was nice to do a follow up call. 5 stars an I would recommend to anyone who needs carpet. If you don't want to BS, he will show you other things not in your budget, but why bother if that's what your budget is. BUT I assume if you want to look at it because you gave a lower budget because everyone wants to save money he would :)
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