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  • My wife and I were helped by Carlos pick out a mattress, huge purchase for us, we're working people. The main selling point he kept stressing was to lay on the mattresses and decide which one (in our price range) felt the best. If there was any problem, we could exchange the mattress within 30 days for another, no problem. This guy seemed totally sincere so, we picked one out and waited for delivery. After sleeping on the mattress for one night, we were extremely disappointed. It was lumpy, sagging, and hot, not at all like another we had purchased at a competitor a few years ago for similar money. After 3 more nights, we had had enough. Both of us had backaches and my wife had chosen to sleep on the sofa!! I called the formerly very friendly salesman and explained our situation. He INSISTED that we must sleep on the very uncomfortable, hot, lumpy mattress for a month before he could consider an exchange. He would not consider anything at all at the present time ( we MUST wait a month!!) Are you serious??? He was not so friendly anymore. I called Serta, the manufacturer and talked to a manager who told us that R and S was NOT an authorized dealer and that the mattress tag I photographed and emailed to him indicated the mattress was made and sold by Serta only to QVC. This one was sold over a year ago. They had no idea how the mattress was being sold by R And S but, speculated that it might have been a return to QVC and bought by them. Guys, please check this for yourself before you buy a Serta from them. The customer service number for Serta is listed everywhere. This does not apply to Brooklyn, a brand which they manufacture. I'm assuming that is true. However, Carlos said the Serta was less than $100 more and, was a better buy. There is no way I let this stand!! This is now my very first disputed charge on my credit card in 25 years. I've already made calls to corporate and Serta, and tomorrow calls to local consumer reporter. Thanks for reading. 10/06. Exchange completed by another location. Seems fine.
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