I don't give many one star reviews. I try to point out the good.. I understand the place is new and it really needs to fix things if it wants to last.
They are crowded. I went once and the line was super long and left. I went during the day around 4 and the drive thru had about 3 cars ahead of me. It took me about 20-30 minutes to get our food. (again expected - not holding it against them) Though the person that took my order had such a thick accent I couldn't understand most of what he said.
We ordered about $50 in food. The chicken (fried) was pretty good it was actually better then KFC and Popeyes! I would get it again. Most everything else was ehhh...
So why the one star.. Had too much food to sit at the window and check but confirmed everything was in there. One bag for everything.
Well the french fries that my son grabbed out of the bag after they gave it to us were cold, and so were the Yucan Fries.. which also were cold and not many of them. The bags looked partially full.
We were missing all the sauces that came with the side orders. Also missing two of our side orders. I live 15 minutes away so it wasn't worth the gas to drive back but very irritated. I tried to call to complain to a manager.. Phone was busy.
Got on the corporate website and complained.. Didn't hear back from anyone. (several days have gone by)
I noticed someone below made a comment about food survey on the receipt ... mine has no such thing on it. So I wonder if it is random or if they disabled it.
I will try again in a few months, hopefully they have it together by then.