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| - This United Club is located on the upper floor in Terminal D just prior and across from Gate 36. If you are in A, B, or C gates, you will have to leave security, re-enter another terminal security and take the tram over to gate D. That process took about 17 minutes.
The service here was very mixed. Upon entering the club, we were not given a very friendly welcome. It was not a rude greeting, but the woman did not seem to appreciate our arrival as her tone was unpleasant. One man behind the bar also gave me a disinterested tone despite my decent tip. I never saw him again, but in the following few hours while waiting for my delayed flight, the women behind the bar were great, and they are really deserving of 5 stars.
My travel partner opted not to drink and really just wanted a hot chocolate. Another gentleman had just used the last two packets so I politely asked a grey haired, fat man behind the counter for a packet of hot chocolate. He flat out lied and grunted that they were out and did not have any more hot chocolate packets. This lazy attendant really just wanted to watch fox news behind the bar instead of retrieve some more hot chocolate. He was not even the bartender! He was quite transfixed on fox news like it was the only thing worth living for in life. That lounge guest who got the last two packets witnessed this interaction and must have been as equally disgusted by the poor behavior of the United attendant. He went to a drawer below the hot water counter, opened it, and brought out several hot chocolate packets. Then a weird thing occurred. Another United lounge attendant saw the hot chocolate packets out and put them back in the drawer. It was rather amusing to watch the gentleman who took them out of the drawer in the first place, observe the attendant remove the hot chocolate packets. He wanted to mess with him so he continually would take the hot chocolate packets out and put them in the empty tray by the tea. Over and over, the young man from United would put the hot chocolate packets away while the other gentleman would pull them right back out of the drawer again. It was pretty funny watching the whole affair.
United gets a few stars for having the lounge in the Vegas airport. The women behind the bar get 5 stars for their awesome service. I was happy to tip them! Several stars get taken away for the poor management of this lounge. The woman greeting us obviously did not want to be there. The older man behind the bar could have explained why they do not re-stock the hot chocolate instead of lying. Why be so stingy over hot chocolate packets? My travel partner could have been drinking the free alcohol beverages and that surely would have been a greater expense for United. The older grey haired United attendant could also do his job instead of watching news targeted towards idiot audiences. United could have had 4 to 5 stars out of this, but needs better personnel and policies toward the simple things that would make a traveler's experience all the better.
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