I first ventured into the place when I decided to get my tongue pierced. Now, this was a while ago but I have gone back since with friends to act as moral support.
From what I remember of each visit, the staff was very friendly and helpful, and the tattoo artists and piercers were very knowledgeable in their craft, making sure that you treated your new tattoo and piercing with care.
I haven't been tempted to getting anything else pierced (my tongue stud is long gone now) but if I ever get the itch, I might go here again.