This is absolutely the WORST fast food restaurant in Charlotte. I usually excuse these restaurants for their lack of service and quality because I don't expect much. Because of the proximity of this store, I have given it several chances. Well, this time I'm done for good! Over the past 2 years I have lived close to this store they have got my order wrong more than 5 times, ice cream machine broke twice, and forgot me in the drive thru waiting bay twice. This past week, I sat in my car for over 20 minutes waiting on french fries to get done. It doesn't take 20 minutes to cook fries. And no less than 12 cars were served after me. I went in and got my money back. I would probably still be there if I had not let them know. The proprietor of this store really needs to get the ship right. They've lost me for good!