I am really dissatisfied with the place.(This review is for the Chandler Office) If you have an appointment, they tell you it's at 10:30 when it's actually for 10:45 and you won't see someone till 11:15. When you finally get to see the provider, it seems like they've heard it all before and don't really listen. (obvs they heard it all before but not from you.) Also, I find that I spend more time with the assistants than I do with the actual doctor. It feels like she's rushing to move on to the next person (even when there isn't a next person).
Also, they know that Saturday is a super busy injection day, but they have one person administering the injections. At their other place in Tempe, they have 2 nurses on for Thursday injections and it goes a lot quicker. Why not have 2 nurses on Saturdays?
I also find that when you're really sick, they wont make an effort to squeeze you in and your appointment will be out almost a month from when you call.
I had an issue where I was extremely sick and needed an inhaler. My doc prescribed one inhaler that my insurance refused to fill. The insurance sent them a letter saying why they wouldnt fill it and telling them to try another from a list. I never heard back and had to go to my pcp to get another inhaler that my insurance would pay for.
The waitroom in Chandler is really terrible. There's a sign that says "please pardon out appearance as we make changes" or something like that and nothing has changed in almost a year. (Edit: the sign is no longer there)
(edit to add that this is an allergy place, but in they use scented soap in the bathrooms. People with allergies significant enough to need an allergy specialists are usually allergic to scents! I told them several times that they should really consider changing the soap... )
Update: I had another appointment with the doctor today at 11. It's 11:59 and I'm in a room waiting for the doc.
She saw my til 1208. At 1215 I went to the front and told them I had to leave. The front desk lady told me that "she's a specialist so you have to expect she'll take a while." My thought: then you better schedule like she takes a while.