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| - We used CDC Pools to resurface our pool, pool deck and patio. The first thing to know is that their pricing is designed to encourage you to trade up to travertine pavers instead of cool deck and use their pebble product instead of plaster. The next thing to consider is that your salesperson will promise you the moon to make the sale, but do not expect to have it done unless it is specifically outlined in your contract. We wanted travertine and micro pebble, so the pricing schedule did not concern us. The tile recommended by CDC to go with our chosen pebble, however, did not complement as suggested when the pool was filled with water. We regret not staying with our original choice instead of taking CDC's recommendation. Also, representations made regarding the temperature to the touch and slipperiness of travertine versus cool deck were very misleading.
We also ordered an all new filtration system... expressly stating that we wanted everything new. Believe it or not, we had to fight to get a new $10 pool leveler float installed and we still have a 30 year old (w/out of code circuit breaker) pool light. Not in the contract. A broken valve to the pool's water supply also had to be fought for, even though it was also expressly requested at the time of the estimate.
Our largest concern is simply the poor quality of the work. Broken travertine pavers were installed without hesitation. We forced them to change out over 100 pavers!!! And those were only the most broken!!!!! Clearly the paver shipment was damaged. Our job supervisor was at best just lazy. We are still waiting for some grouting that was not done (insufficient tile was ordered and the second round of tiling was very poorly installed). When the warranty guy looked at a broken edging paver, still not fixed, he said, "oh, they shouldn't break this soon." Normally a good point, but in this case it was installed broken!!! And did we mention the pool surface has caused numerous abrasions to swimmers? A guy with a snorkel came out with a pad to smooth our surface. We are not optimistic.
And did we mention existing stepping stones we had leading to the pool motor were not reinstalled and were found in a pile under a bush?
I think you get the idea. A great disappointment all around. With no apology or price adjustment from CDC. There seems to be a huge communication issue between top management and what is going on in the field at CDC, or perhaps just a lack of caring in both camps. I read other recent Yelp reviews, with experiences so similar to ours, with interest.
The end result for our project should eventually be fine due to our persistence and our refusal to pay the last little bit owed until the work is completed. With so many pool remodelers in the valley, why go through the frustration of dealing with CDC Pools?
08/26/2014 UPDATE: The "warranty repair," actually just completion of the original project, is still not done. Last Thursday, two guys showed up unannounced to replace a broken tile, but failed to grout it consistent with the rest of the pool. How predictable. And they were from the crew that we requested not work on our pool again. How typical. So we're still waiting.
What prompted this update, however, is simply unbelievable. Leaving us bewildered. We received a phone message from CDC's controller indicating that they were going to put a lien on our property if we did not pay the $2,000 plus we still owe (on a $35,000 project) by Friday. A lien!!!! A threat!!!!!! Claiming they had been calling us for payment. They hadn't. We were simply waiting for the work to be completed.
The threat of a lien when they have not completed the work and, if anything, should be calling with an apology and a partial refund! Does no one there talk to anyone else? Or do they just not care? Note we received the threat one day after a CDC response on Yelp offering to help and indicating that they had fired our project superintendent. What? It strikes me that the problems at CDC Pools are not going to be solved just by making one project superintendent a scapegoat.
A property lien or a partial refund by Friday? Make your bets. I'll let you know.
09/05/2014 UPDATE: It's taken a while, but a crew of several workers came out today and completed all repairs we requested. That said, the quality of the project is not nearly what we expected (or were promised), but it's done. Thank you Yelp! This review helped prompt the reaction. Further, CDC wrote a letter of apology at my request (which I've posted) and verbally waived the small amount we still owed. A little worried that the promise was verbal given our history, but I chose to be optimistic. No warm and fuzzy feelings toward CDC. Every time I use the pool I see imperfections. CDC management did, however, finally step up and provide the best outcome we could hope for at this juncture.
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