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  • Okay, so when I first walked in, it smelled like old moldy water. I couldn't even sit inside because of the smell. I got two of the green goddess cobb salads with chicken. It takes forever to get to my outside table and then there is no chicken on either salad! I got the pick two with my salad and then I got a steak and white cheddar panini with horseradish on the side, and it was no where to be found. I told them about the chicken, so they brought out a bowl of cold, almost frozen chicken to my table. I was so disappointed with the service and cleanliness of the store. The bathroom was also very disgusting. I know Panera has nothing to do with rude families and their children, but there was a lady outside with her 3 children who were screaming and crying anytime someone talked, opened the door or put their silverware/dish ware in the designated area. They were complaining there were too many people out side, I was there with one other person and then there was one other guy....? The lady said nothing to her children, and they came up to my table, touched my jacket and purse and started screaming crying. They then blocked the door and said that no one could leave and the mother said nothing.. I was just so displeased with the service by the workers and the customers there. I will not return.
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